Frequently Asked Questions
In order to help alleviate the stress that accompanies any procedure, we have provided the answers to some of the most common questions our patients ask us. If you do not find the information you are looking for, please feel free to contact us.
When will I know what time I should arrive for my procedure?
You will receive a phone call one to two days prior to your procedure that will notify you of your scheduled time. If you do not receive a call, you can reach our staff at (856) 770-1920 x112 after 2 p.m. the day prior to your procedure.
What do I need to bring the day of my procedure?
- Your insurance card(s).
- Driver’s license or photo ID.
- A list of your current medications.
- Your insurance co-pay.
- Leave valuables and jewelry at home.
- Wear comfortable, loose fitting clothes.
- You will receive your arrival time 2 days prior to your procedure via text or phone call. You should expect a stay of two to three hours total.
- If you are an adult who is unable to sign the consent, you must have someone with you who has Power of Attorney and is authorized to sign on your behalf.
- Bring the name and phone number of the person (must be 18 years or older with a valid driver’s license) who will be taking you home. You will not be permitted to drive, take a taxi alone or leave the center without an adult chaperone.
Can I drive myself home after the procedure?
No. You must have a driver over the age of 18 to drive you home after the procedure. You cannot use public transportation, a taxi or Uber. If your driver decides to leave, they must leave a phone number where they can be reached in case of any emergency. They will be called an hour before the conclusion of your procedure.
If you cannot find a driver, we usually refer patients to Exceptional Medical Transport Service. For a fee, they can do a one-way or two-way trip. You have to call at least one day before to make arrangements, and you should also call to discuss the fee schedule. Exceptional Medical Transport Service’s phone number is (856) 809-9500. If you do not have a driver, your procedure will be canceled.
When is the last time I can eat and drink?
Please call your doctor for specific instructions regarding the necessary preparation for your procedure.
Please remember that in addition to food, you cannot chew gum or suck on mints or candy prior to your procedure. If you do not follow your physician’s instructions your procedure may be delayed or canceled.
When should I start my prep?
Your doctor will provide you with specific instructions leading up to your procedure.
How does billing work for my procedure?
Your insurance company may receive up to four bills for your stay with us. They consist of our facility fee, your physicians’ professional fee, anesthesia services and, in some cases, laboratory services. You may be responsible for a portion of these charges, as directed by your insurance company. If you have questions about any of these charges, please call the number on the bill. If you still have questions, please call our center.
Do you offer a secure, online bill pay option?
Yes! You may make your online payment here.